Frequently Asked Questions

Dedicated Service means your move receives a truck and crew that work exclusively for you. We do not combine your belongings with other customers’ shipments. This eliminates the risk of items being lost or mixed up, minimizes handling, and enables us to guarantee a firm and predictable delivery date.

Yes. Every Fox Moving employee undergoes rigorous background checks, drug testing, and is fully insured. We are committed to maintaining the highest level of safety and security, ensuring that only professional and trustworthy experts handle your possessions.

Our goal is complete transparency. We assess all logistical factors, such as stairs, elevators, long walks, and basic furniture assembly/disassembly during the initial quote. All known variables are included in your written estimate, ensuring that there are no hidden fees or surprise charges on moving day.

Yes. Since we staff our own professional crews, we often have the flexibility to accommodate last-minute or emergency moves, sometimes with as little as one hour’s notice, depending on our schedule and the size of your move.

Hourly rates or Exact pricing flat rates ahead of time with an In-Home estimate or Virtual Walk through Estimate

Local moving rates are typically calculated based on a transparent hourly rate(including the crew and truck) with a minimum time requirement. The final price depends on the move size and labor required. We provide a detailed, written estimate prior to commencing any work.

Tips are not required, but greatly appreciated for excellent service

We offer free, no-obligation quotes through our online form or virtual/in-home consultations. A detailed consultation enables us to accurately assess your inventory, access points, and specialty items, providing the most precise and trustworthy estimate possible.

Cash, Credit Card, Debit Card, Certified Check, ACH

We accept all major forms of payment, including credit cards, cashier’s checks, and cash. Payment is due upon completion of the move, after you are satisfied with the service.

Residential – Home to Home

Commercial – Law offices, Medical Offices, Warehouses etc

On-Site Labor – Loading items for customers from home or business into different areas of the home or business, or onto their own form of transportation

Yes we move items including but not limited to Pianos, Safes, and Gym equipment

Make sure all loose items are packed in boxes unless we are providing the packing services, Walkways cleared, High Value personal items secured, Pets secured

Absolutely. We have expert crews and specialized equipment to handle high-value and difficult items, including:

• Pianos (Grand, Upright, and Digital)
• Antiques and Fine Art
• Heavy Objects (Gun Safes, Marble/Slate Tabletops)
• Large Appliances and Gym Equipment

Yes. Our White-Glove service is designed for luxury moves and the transportation of specialized items. This includes custom crating, enhanced packing materials, and full unpacking/debris removal at your new location, ensuring a flawless setup.

Yes. We are experts in providing reliable, dedicated support for military families managing Personally Procured Moves (PPMs). We offer transparent documentation and a guaranteed service to secure your belongings and maximize your reimbursement.

For safety reasons, movers are generally prohibited from transporting live plants over long distances. We cannot transport pets; please arrange separate travel for all animals.

Yes. We offer flexible packing options:

• Full Packing: Our crew packs everything in your home.
• Partial Packing: We pack only delicate or complex rooms (e.g., kitchen/china cabinet).
• Supplies Only: We can deliver professional-grade boxes and packing materials directly to you.

Yes. All Fox Moving storage solutions are provided in secure, climate-controlled warehouses with 24/7 video monitoring and limited access. Your items are stored in private vaults, protecting them from extreme temperatures, humidity, and pests.

For the security of all items stored in our managed warehouse, access is by scheduled appointment only and must be coordinated with our staff. We can arrange delivery and retrieval when you are ready for your items.

We are fully licensed and insured, offering standard valuation coverage as required by law. We also offer options to purchase Full Value Protection, which provides comprehensive coverage for repair, replacement, or reimbursement for items damaged or lost during the move. Your moving consultant will explain all options clearly and thoroughly.

Although rare due to our professional protocols, if damage occurs, please report it to your Moving Coordinator immediately. We have a clear and established claims process to address any issues fairly and promptly based on the valuation you selected.